Tuesday, October 12, 2010

Tanners find their way back

As most everyone was aware this Tan Down Under was sold about a year and half ago but that sale did not work out. Now, we are back in charge and this salon is called the Original Tan Down Under.

We have talked to a lot of tanners since we took over about two months ago, trying to find out how they felt, we talked to tanners who still tan with us and others that had left and tried to find a tanning salon they could be happy with. We asked for comments and complaints and have gotten some of each, with that information we have been able to make changes that will please. One of the biggest complaints was results for the tanning session and that of course is a result of weak lamps, changing lamps is something that a lot of salons tend not to do as often as they should. Just a note that I think most tanners understand and that is that with good lamps the results are fantastic, with weak lamps or pretty much wasted lamps the results are terrible.

One of the sad things we found out was that many of the long time tanners had left to find another salon. When asked what was the problem, replys varied but centered around the fact that the salon was not run as it had in the past. I heard comments about kids running around in the salon during work hours, heard about it not being clean and poorly trained help. Another comment that I have heard frenquently is that the lady that was in charge was not friendly and did not seem to want to be bothered much of the time.

I am now happy to report that we are seeing increasing numbers of tanners and those tanners are bringing their friends back in. We have gotten tanners that tanned with us at some of the locations that we used to own and are now driving a little to find what they are looking for in a tanning salon. We do focus on great customer service and tanning results.

Our hours will probably change and become longer as we near the holiday season but for now we are open Monday through Friday from 8am to 9pm., Saturday from 9am to 9pm and Sunday from 9am to 8pm. In the meantime remember that we offer appointments for anyone who has a schedule that is pressing and we are also glad to serve walk in tanners.

Happy Tanning

No comments: